These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please be sure to read the terms and conditions of engaging with our website and our services carefully. If you do not agree with any part of these terms, please do not use our website.

Last updated: 5th July 2025

Payments & Fees

All individual consultations will require full payment at the time of booking unless otherwise specified. If no alternative specification has been made, you must pay the full fee before your consultation. We accept payment by credit or debit card through the Practice Better Booking portal. All consultation fees are in Australian dollars for Australian clients and US dollars for international clients. Consultations and testing are exempt from GST. You agree to pay all costs, including debt collection agency fees and solicitor’s costs, that we may incur in taking steps to recover any money owed, whether or not legal proceedings are issued in relation to the debt. If the card you use is declined, any fees incurred by us from the payment provider will be passed on to you. Once you have paid for your consultation, you may take your receipt to your health fund to get any rebate you may be eligible for. Please check with your provider for eligibility and the specific amount you will get rebated. Rebates depend on your health fund provider and can not be guaranteed.

Cancellation Policy

A friendly reminder about appointment changes or rescheduling

I completely understand that life happens, and sometimes you need flexibility with your appointments. My aim is always to be as understanding and accommodating as possible, while also valuing the time we've set aside to support you in your health journey. As a general rule, I require a minimum of 48 hours’ notice if you need to make a change to your scheduled appointment. Please be aware, anyone who cancels three or more consultations within 48 hours of the scheduled time or does not show for their appointment will incur the full consultation cancellation fee and may not be able to book any further consultations. This helps me manage my schedule and ensure I can offer timely and high-quality support to my other clients.

All medical emergencies and exceptional circumstances may be acknowledged and supported outside of this policy. This will be at our discretion, so please reach out if these types of circumstances do arise, and I will always do my very best to reasonably make things easier.

Here's a more detailed guide to our rescheduling and cancellation policy

Prepaid Initial Consultations

Starting a new health journey is a significant decision, and I want you to feel completely confident. For prepaid consultations, I don't offer refunds for change of mind once you have made your purchase. This encourages you to carefully consider if this step is right for you before making your payment. If something comes up, you are always welcome to reschedule your appointment to another mutually agreed upon day and time. Please be aware that I require a minimum of 48 hours’ notice if you need to make a change to your scheduled appointment. Cancellations made with less than 48 hours’ notice will incur a cancellation fee.

Prepaid Return or Acute Consultations

If you've prepaid for a follow-up consultation and need to make a change, you must provide at least 48 hours’ notice. You'll then have the option to either reschedule your appointment to a new, agreed date and time, or receive a full refund of your fees. Cancellations made with less than 48 hours’ notice will incur a 100% cancellation fee. No refunds will be issued to clients who are ‘no shows’.

Health Packages

Our packages are designed for comprehensive, longer-term support. If you decide to cancel an entire package before your first consultation within 7 days of your purchase, you are eligible for a full refund. However, once your package has officially commenced with your first initial consultation and you need to adjust a scheduled appointment, I am more than happy for you to reschedule it to another date and time. I'm also happy to discuss extending your package validity if unforeseen circumstances arise - this would be for an additional 6 months, making the six (6) month packages valid for use within 15 months, including the three (3) months of aftercare support.

In rare circumstances, if I need to reschedule:

In the rare event that unforeseen circumstances happen beyond my control and I am unable to proceed with your consultation or package, please know that your time and your health is my priority. I will contact you within 48 hours of the cancellation, and you will be given an option to have either a full refund or choose to reschedule to a later mutually agreed upon date and time.

Privacy Policy

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, store, and disclose your personal information. By using our website, you agree to the terms of our Privacy Policy.

Links to Third-Party Websites

Our website may contain links to third-party websites or resources. These links are provided for your convenience only. We have no control over the content of these external sites and are not responsible for their availability or accuracy. The inclusion of any link does not imply endorsement by www.nutritioncollectivetee.com.au.

Waiver of Liability

Nutrition Collective does not make any guarantees or warranties about the accuracy of any material displayed on our website, with the exception of any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. Despite our best of intentions and due diligence, we are human and errors do occur. If you see something that doesn’t seem right, please let us know. While we make all reasonable efforts to ensure that our services meet with the highest standards of best practice, if something does go wrong that is not a direct result of our negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, we will not be liable for any damages or loss arising out of or related to our website, or any products or services purchased or downloaded through it

Indemnification

You agree to indemnify, defend, and hold harmless www.nutritioncollectivetee.com.au its owner(s), employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees and costs, arising out of or in any way connected with your access to or use of the website or your violation of these Terms and Conditions.

Mutual Non-Disparagement

If we have a problem, we shall each act in good faith, keep the lines of honest communication open between us as much as possible, and refrain from any conduct or communication which might reasonably be expected to interfere with the business and personal interests of each other while we try to sort out our differences.  

Negotiations 

If either of us has any concerns arising out of these Terms & Conditions or your purchase of products or services from us, we agree that we shall communicate with the intention of making a genuine effort to seek a win/win solution and resolve any dispute by negotiation and discussion. The negotiation process begins when you email us, letting us know that there is a problem. Within 24 hours, we will send you a booking link with our available times for the next 7 days. Please use this to book a 20-minute call where we can get a better understanding of what has gone wrong and can try to resolve any issues involved. 

Complaints process

If we are unable to resolve a dispute by negotiation and discussion within a reasonable time, or if you believe your complaint raises serious issues of professional responsibility, you may choose to access the complaints procedure provided by the following professional associations, including:

The Australasian Association for Practising Clinical Nutritionists (AAPRN) at: https://aarpn.com/index.php/complaints/.

For all external complaints, please refer to the Australian Health Commission Complaints AHCC Reporting Guidelines here: https://ecomplaints.hccc.nsw.gov.au/

Jurisdiction 

This agreement is subject to the governing law of New South Wales, Australia. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of New South Wales and the Commonwealth of Australia will have exclusive jurisdiction.

Changes to Terms and Conditions

We reserve the right to modify or replace these Terms and Conditions at any time. We will indicate the "Last Updated" date at the top of this page. Your continued use of the website after any such changes constitutes your acceptance of the new Terms and Conditions.

Contact Information

If you have any questions about these Terms and Conditions, please contact us.