At Nutrition Collective we are deeply committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

By using our website and services, you agree to the terms of this Privacy Policy.

Our Promise: We Will Never Sell Your Information

We want to make it absolutely clear: Nutrition Collective does not, and will never, sell, trade, or rent your personal information to third parties for marketing purposes. Your trust is paramount, and we are dedicated to maintaining the privacy of your data.

1. Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide our services and to operate our website. The types of personal information we may collect include:

• Contact Information: Your name, email address, phone number, and postal address.

• Health Information: Details related to your health history, medical conditions, symptoms, medications, dietary habits, lifestyle, and wellness goals. We only collect this sensitive information with your explicit consent and when it's directly relevant to providing you with personalised nutritional services.

• Payment Information: Details required to process payments for our services (e.g., credit card details). Please note that payment processing is typically handled by secure third-party payment gateways (e.g., Stripe, PayPal), and we do not store full credit card details on our servers.

• Technical Data: Information about your device and how you interact with our website, such as your IP address, browser type, operating system, referral source, pages viewed, and access times. This is typically collected through cookies and analytics tools.

How we collect your information:

• Directly from you: When you fill out forms on our website, book a consultation, subscribe to our newsletter, communicate with us via email or phone, or during your consultations.

• From third parties: In some cases, with your consent, we may receive information from other healthcare providers (e.g., your GP, pathology labs) if it's necessary for your comprehensive care.

• Automatically: As you navigate our website, through the use of cookies and similar technologies.

2. Use of Personal Information

We use your personal information for the following purposes:

• To provide our services: To understand your health andwellness needs, develop personalised nutritional plans, provide advice, and conduct consultations.

• Communication: To communicate with you regarding your appointments, send invoices, respond to your inquiries, and send you relevant information about our services or promotions (where you have consented).

• Service improvement: To analyse website usage and trends to improve our website, services, and client experience.

• Internal record keeping: For administrative and accounting purposes.

• Legal and regulatory compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.

3. Disclosure of Personal Information

We understand the sensitive nature of your personal information, especially health data. We will only disclose your personal information in the following limited circumstances:

• With your explicit consent: Where you have specifically agreed to the disclosure (e.g., sharing information with another healthcare provider involved in your care).

• To trusted third-party service providers: We may share information with reputable third parties who assist us in operating our website, conducting our business, or providing services to you (e.g., secure payment processors, online booking systems, email marketing platforms, website hosting services). These third parties are carefully selected, bound by confidentiality agreements, and are only permitted to use your information for the specific purpose for which it was provided to them.

• As required by law: If we are legally required to do so by a court order, subpoena, or other valid legal process. For example, if you present harm to yourself or others.

• To protect our rights: Where necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

• For health and safety: In an emergency, or where there is a serious threat to life, health, or safety.

We do not sell, trade, or rent your personal information to third parties for marketing any other purpose.

4. Overseas Disclosure

We may use third-party service providers (e.g., cloud hosting, email marketing platforms) that have servers or operations located outside of Australia. While we strive to use providers who comply with Australian privacy standards, by using our services, you acknowledge that your personal information may be stored or processed in countries other than Australia. We will take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the APPs.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing robust physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Analytics

Our website uses "cookies" to enhance your Browse experience. A cookie is a small text file placed on your device by a web server. Cookies help us to remember your preferences, track website usage, and provide a more personalised experience. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website's features.

We may also use analytics tools (e.g., Google Analytics) to collect information about visitor behaviour on our website. This information is used in an aggregated and anonymous form to improve our website and services.

7. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and may charge a reasonable fee for providing access to your information if it involves significant time or resources.

8. Making a Complaint

If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, please contact us immediately using the details below. We will investigate your complaint and respond to you in writing within a reasonable time. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post any changes on this page, and the "Last Updated" date at the bottom of the policy will be revised. We encourage you to review this Privacy Policy periodically. Your continued use of the website after any changes signifies your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact Nutrition Collective via the contact us form.

Last Updated: 9 July 2025